Tests
78 articles for Tests
What happens if I recently purchased a test kit or health panel? Will I still be able to get my results?
Customers will be able to activate and complete their test kits and health panel in-lab testing through June 1, 2026. Customers with un-activated kits, or lab requisitions, will receive communication via email to help ensure they complete the process in time. After June 1, 2026, test activation, or lab requisitions, will no longer be supported.
Will I still be able to access my past test results and insights?
Yes, your past test results and insights will continue to be available within your Thorne.com account.
Will anything change with my personal health data or biomarker data?
All data continues to be handled in accordance with our privacy policies and industry standard. See more information here.
Who can I contact if I have questions about my test results?
Please contact our customer service team at support@thorne.com.
Can I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for a Thorne test?
When you order a Thorne health test on thorne.com, your test is authorized by a physician, which generally makes it eligible for FSA/HSA use. Thorne also partners with TrueMed, which helps determine eligibility and enables you to pay with your FSA or HSA at checkout when qualified. Because coverage can vary by plan, we still recommend confirming eligibility with your FSA/HSA provider prior to purchase if reimbursement is important to you.
If I accidently damage or lose a component in my Gut Health Test, can I get a new one?
Yes. Please contact Thorne and we will send you a replacement kit for a $25.00 shipping and handling fee. Be sure to update your activation code if you send back the tube to the new kit, as this code is linked to your name and results.
Do I need to make an account with the lab to get a blood draw?
There is no need to make an account with the lab, but we do suggest making an appointment for your draw! By registering an account with Thorne and purchasing the Biological Age test, the lab will know who you are and what blood to draw. Your results will show up in your Thorne account in 3-7 days.
I missed my blood appointment for Biological Age Test. What do I do?
Don’t worry, there is no penalty. You have two options: you can reschedule or show up as a “walk-in” at the lab and wait for the next available phlebotomist.
Can you recommend a health-care practitioner who I can consult with?
Yes, Thorne has an extensive network of health-care practitioners. Click here to access our health-care practitioner network. You only need to enter your zip code and the search results will show health-care practitioners located in your area.
How long does it take to get my test results?
After receiving your completed online order, we will ship your test within 2 business days. You can expect to receive your kit within 3-5 business days, barring any unforeseen issues. After you have collected your samples, packaged them up, and mailed them back, it will take another 3-7 business days for your samples to reach the lab. We will then analyze your test results, and your results will be available on the Thorne dashboard within 8-10 business days.
Tracking Your Test: You can track your order status by logging onto your Thorne account. Simply click on your profile icon, select the orders tab, and click on the order you wish to track. Once you are in the order details for the order, you can view the delivery status of your health test from our Thorne facility to your doorstep.
Tracking Test Samples: You can track the shipment of your samples to the laboratory on the USPS website. The tracking number is located on your return envelope inside the test box.
Please note, Gut Health results are usually ready in 5-6 weeks. Be sure to fill out your Health Profile in your Thorne account while you wait for your results, so you can receive your results as soon as they are ready.
Tracking Your Test: You can track your order status by logging onto your Thorne account. Simply click on your profile icon, select the orders tab, and click on the order you wish to track. Once you are in the order details for the order, you can view the delivery status of your health test from our Thorne facility to your doorstep.
Tracking Test Samples: You can track the shipment of your samples to the laboratory on the USPS website. The tracking number is located on your return envelope inside the test box.
Please note, Gut Health results are usually ready in 5-6 weeks. Be sure to fill out your Health Profile in your Thorne account while you wait for your results, so you can receive your results as soon as they are ready.