Other Questions

27 articles for Other Questions

Rebrand: I noticed that you have new labels. Does this mean your product formulas changed?

While our looks may have changed, our commitment to science and quality products remains untouched. Every product is still manufactured with the highest quality and safety standards in the world an...

The packing slip in the box has no totals; why is that?

For security purposes, our computer system is designed to only provide a packing slip that lists the products shipped to you. Your actual invoice will be emailed to the email address we have on fil...

How do I find a health-care practitioner who is already familiar with Thorne products?

Go to "Find a Health Professional" on our home page, enter your Zip Code and click "Search." Your search will return a list of licensed health-care practitioners who are in your area and waiting to...

I can't submit my order at checkout; what can I do?

Be sure you are entering your credit card information correctly, and, if you are using a new credit card, then be sure the card is activated. If you still experience problems checking out, then con...

Why does my coupon code say it's invalid?

Some coupon codes are time sensitive, so it could be that you are using a coupon code that has expired. It is also possible that the code you have is not a coupon code, but a code you type in the O...

I'm new to the Thorne website. How do I get started?

If you’re a consumer, then we’re glad to be part of your health and wellness journey. To get started, visit our Get Started page where Thorne's product quizzes, health and fitness bundles, and at-h...

What is Thorne's Address?

Thorne's corporate headquarters is located at 152 West 57th Street, 44th Floor, New York, New York 10019. Thorne's manufacturing and distribution facility is located at 558 Omni Industrial Blvd and...

Can I use my HSA/FSA to pay for Thorne products?

Many HSA/FSA benefit coordinators have classified Thorne tests and select Thorne supplements as qualified medical expenses as those are defined by the IRS. The Thorne products that are currently el...

Does my product credit from Thorne Advisor expire?

The Thorne Advisor product credit does not expire. If you do not use your whole credit in one purchase the remainder will be applied automatically on subsequent purchases.

Can a Thorne Advisor review my Thorne health test with me?

Thorne Advisors are not able to review test results or make recommendations based on those results. Thorne Advisors are product specialists who are trained to guide Thorne customers’ product select...

Search Tips

If you're coming up empty, try related search terms, or browse using the categories on the main support page.

Not finding your answer?

Chat with us or call 1-800-228-1966