Account and Subscriptions

28 articles for Account and Subscriptions

Can I use Truemed for subscription purchases?

Yes, you can use your HSA/FSA benefits on subscription purchases through Truemed.

For first-time subscription purchases, the process is the same as a one-time purchase. Simply select Truemed as your payment method at checkout, and you’ll be redirected to Truemed to check eligibility and receive your Letter of Medical Necessity.

To add Truemed to an existing subscription, go to the Payment Method section of your Thorne account, click Add Payment Method, and select Truemed. From there, you’ll be redirected to Truemed to check eligibility and receive your Letter of Medical Necessity.

Eligibility is determined on a case-by-case basis and may depend on your individual plan. If coverage is important to you, we recommend confirming eligibility with your benefits administrator before purchase. If you have any questions about Truemed or need help with your Letter of Medical necessity, please reach out to support@truemed.com.

Do you offer subscription discounts?

Yes! We offer a 10% subscription discount on refill orders, or 20% discount if you have 3 or more products on subscription; retail accounts only.

How do I update/change my subscriptions?

Sign in to your Thorne.com account, select Profile, and then select Subscriptions to view your active subscriptions. To change an upcoming order date, select the date currently displayed and choose a new one.

From the Subscriptions page, you can also update the quantity, delivery frequency, shipping address, or payment method. You can select Send Now to place your next order immediately, or choose to skip your next order, pause your subscription, or cancel it.

You will receive a confirmation email for each change you make.

I am a health-care practitioner who does not wish to dispense Thorne product out of my office. What other options do I have?

Thorne offers an Online Dispensary program for this situation. You are automatically signed up for the Online Dispensary program when you register as a new customer. This program allows you to offer Thorne products to your patients without carrying Thorne products in your office. After your patients register at Thorne and pay for their own products, you will receive a rebate for each sale. A platform fee will be deducted from the cash rebate balance. This fee will be calculated as fifteen percent (15%) of the wholesale price for each transaction. Call Thorne’s Customer Service Department at 800-228-1966 if you have questions.

How do I unsubscribe from emails or update my email preferences?

Log into your account on thorne.com and visit the “Communications” tab. There, you can select the specific type of messages you’d like to receive, or you can unsubscribe from all Thorne marketing emails.

I placed an order using PayPal but did not receive an order confirmation. Was my order submitted?

If you did not get directed back to the website order confirmation page, or receive an email notification with your order number, then no, your order did not get submitted. In these instances, you should review your PayPal account, being sure all information is accurate and up-to-date, then try your activity again. If you still experience a failed order, you can try entering your credit card information directly at the checkout page. If neither of these options are successful, please contact Customer Service for additional assistance.

What is the purpose of collecting personal information at sign-up, such as gender and birth date?

Thorne’s primary objective is to provide our customers with the most comprehensive and innovative products possible, in addition to substantive information to educate and support the nutritional needs of our customers. Collecting this personal information helps us with future product development and enables us to provide more customized preventive health programs and marketing materials to better meet the individual health concerns of our customers.

Why didn’t my subscription order generate?

There are various reasons why a subscription may not generate. It may be that the item on subscription was not in stock at the moment, the payment method has declined, the shipping address needs verified or possibly a system failure. If a subscription fails to generate, look in your notification feed and email to see if a processing error message is displayed. If there is no error message, please contact Customer Service during business hours so they may collect additional information for further review.

How early do I need to modify my subscription for the changes to take effect to my next shipment?

You can make changes until 11:59 p.m. ET on the day before your next order date. We recommend making updates as early as possible to avoid missing the cutoff. Once your order has been placed, any changes will apply to a future order.

How do I combine my subscriptions into the same order?

Sign in to your Thorne.com account, select Profile, and then select Subscriptions. Update each subscription so it has the same next order date. Subscriptions scheduled for the same date will automatically be combined when the order is processed, provided they use the same shipping address and payment method.

Your subscriptions may continue to appear separately until that order date. Once processed, subscriptions with the same delivery frequency will display together for future orders.